Proactively prevent policy lapse. Adapt automates the entire outreach process, sends out emails/SMS in your agency's name and logs everything in your management system.
1st outreach
Jun 26
2nd outreach
Jun 29
Hand off
Jul 1
Due date
Jul 3
Increase number of saved policies before expiry
All your customers get consistent and reliable payment reminders, based on your guideline.
Get back 1+ hours a day to focus on higher-value work
The outreach stops when a rescinded statement or a reinstatement comes in.
Adapt creates a task for you.
Initially we were looking for a catch-all for cancellations, where we felt like tracking of cancellations was being missed. It then evolved into, wait a minute, there's so much more you can do. Teaching how to do what we previously did was time consuming and onerous. Now it's a smoother process that we can transition more easily to new future employees.
Read customer story
My very first training on late pays was to come in every day and log into every single carrier we have on the personal lines side, pulling the documents, going into AMS, creating an activity, setting the suspense, then sending that first notice of cancellation. Adapt literally cut my time doing NOCs in half instantly. It just took away the most ridiculous part of the entire process.
Read customer story
That's just the big time suck in an agency — dealing with people who don't pay their bills, and then it's too late, and then you just spend too much time on that.
Read customer storyLate Pay Service works on all carriers Adapt supports. Please see our Carrier Coverage guide for a full list.
Adapt sends more tailored email with higher conversion rate. When a payment is recorded from the carrier portal, the outreach automatically stops - no one on your team has to check the carrier site or manually pause the sequence.
Late Pay Agent is currently available via email and text. We send on whichever channels your agency has enabled, and we honor the contact and consent preferences you've set.
You only pay when your insured pays. If we handle the outreach on a pending cancellation and the payment comes in, that's what you're charged for. If your insured already paid before we reached out, or the policy cancels anyway, you aren't charged.